Customer Reviews

Overview

Since 2007, we've been distributing quality parts nationwide. We've recently moved our parts business online, and we're excited to work with our new online customers. For repair shops who wish to buy multiple quantities at a discount, our website can give you the discount automatically. Please click on the "Business Services" link at the top, to have your account setup for bulk discounts.

Headquartered in Mary Esther, FL, Our nationwide shipping network ships daily until 4PM. We are located in:

North Florida
Southern California
Chicago
Houston
Boston &
Atlanta.

We ship your order from whichever warehouse is closest to you, that has your item in stock. (Atlanta warehouse has limited inventory)

 
 

Contacting GRP:


Genuine Replacement Parts
210 W. Hollywood, #241 / Do NOT Mail returns here! They will be rejected.
Mary Esther, FL 32569


For Sales & Customer Support
877-968-4335 (we prefer you contact us via email)
email us for a quick response at:

PHONE: In order to keep costs low, Our website is now purely electronic support. You can contact us via live chat during our business hours, or through email.

 
 

Warranty:

We offer a FULL Manufacturers Warranty.
RETURN POLICY: All New/Un-used items can be returned for any reason within 30 days, as long as the product is in new/saleable condition. We offer the same pass thru warranty as the Genuine Part Manufacturers offer. Since these parts are meant for professionals, we do not offer a "buy and try" warranty, as many customers try to return products after they have opened and installed the product, and in many of these cases, the new part is correct and 100% working, but does NOT fix their problem, afterwhich they want to return. Just like every other appliance parts company, these now used products are not returnable. Sorry, but we must adhere to the OEM guidelines when processing returns. You have a 30 day warranty against any defective products, please identify a defective item (which is rare) quickly so we can process your replacement quickly. For more info, please view the "Returns Policy" link at the bottom of the page.

Shipping:

We stock a full inventory of thousands of items. Although 98% of our orders ship out on the same day, on rare occasions we run low on items and those orders take an extra day or two to ship. Shipping is by no means guaranteed. We strive to process orders and customer requests as quickly as we can.