Customer Reviews
FAQ

What is my Warranty?

We offer the same pass thru warranty as the Genuine Part Manufacturers offer. Since these parts are meant for professionals, we do not offer a "buy and try" warranty, as many customers try to return products after they have opened and installed the product, and in many of these cases, the new part is correct and 100% working, but does NOT fix their problem, afterwhich they want to return. Just like every other appliance parts company, these now used products are not returnable. Sorry, but we must adhere to the OEM guidelines when processing returns. You have a 30 day warranty against any defective products, please identify a defective item (which is rare) quickly so we can process your replacement quickly.

Non-defective items are not covered under your 30 day warranty.

Shipping Guarantee?

All items purchased from GenuineReplacementParts.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

SHIPPING RE-CHARGE
If you provide us with the wrong shipping address, we have the right to recharge your credit card for the additional shipping fees charged to us by UPS/Fedex in order to deliver your package to the correct address.

ADDRESS CHANGES
If you request an address change after the order has been processed and/or shipped, you will be charged a $18.50 address correction fee.

INCORRECT ADDRESS PROVIDED OR RETURNED TO SENDER
GenuineReplacementParts reserves the right to charge an additional $18.50 shipping fee to if you request that any products be re-shipped, whether because you originally submitted an incorrect address when you placed your order with the us or otherwise. Accordingly, please be sure and review the shipping information you submit very closely to ensure it is accurate.

SHIPPING GUARANTEE
We do not guarantee shipping arrival time. All estimated arrival times are just that, estimates. We stock a full inventory of thousands of items. Although 98% of our orders ship out on the same day, we do run low on some items, and those orders may take an extra day or two before being shipped. We also have several warehouses throughout the United States. We do our best to process your order from the closest warehouse to the requested shipping address. Howvever, every once in a while, we run out of inventory and must ship your from a different warehouse.

UNITED STATES (48 CONTIGUOUS STATES)
We currently only ship to the continental U.S. and we will only ship to a street address, not a P.O. Box address.

We do have limited quantities in our Hawaii warehouse. If these items are available, we will fulfil your order otherwise, it will automatically be cancelled.

Restricted Hazardous Items
Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. We only use certain carriers for these items. If we can not ship these items, your order will automatically be cancelled.

What is your return policy?

RETURNING DEFECTIVE ITEMS
We offer a 30 day warranty against any defective products, sold and/or distributed by us (GenuineReplacementParts), excluding OEM items. For all OEM items, after the 14 day warranty period from the date of purchase, we will gladly open up a return however, you will responsible for the return shipping charges.

We do require the model number and the serial number of your appliance. This is a manufacturer requirement as we file the warranty claim for you on your behalf. If you do not provide us with this information, the return will not be accepted. Our Returns Dept. will get in touch with you and ask you to provide a picture of the item(s) (if necessary) and any other information required to process the warranty claim. This will speed up the return process. Our Returns Dept. will not open up a return unless all information has been provided.

DAMAGED ITEMS RECEIVED
As for receiving damaged goods, you must report this to us within 14 days from date of purchase. We will file a damage claim with the carrier for you. If after the 14 days from receipt of goods, you fail to contact us, we will help you but, cannot guarantee that you will receive any credit.

Our Returns Dept. will get in touch with you and ask you to provide a picture of the item(s) and request any additional information deemed necessary to process your damage claim. This will speed up the return process. Our Returns Dept. will not open up a return unless all information has been provided.

REPLACEMENT ORDERS
We ship all replacements via ground shipping from the closest warehouse that has the item(s) in stock. We do not offer expedited shipping.

Core deposit(s)
All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.

Returned with a copy of the of the original invoice/packing slip.
Received within 30 days of the original invoice date.
Packed in original manufacturers box. This is a manufacturers requirement.
Fully assembled, complete and in rebuildable condition based on manufacturers inspection guidelines. Disassembled cores will not be accepted for refund.
Returned core must be the same part as the new part purchased. Returned cores must be an identical match with the unit purchased. Core deposit is non-refundable if core has:

Bent or broken parts
Stripped threads or ports
Cracked, damaged or broken mounts
Cracked, damaged or broken housing
Heavy rust or corrosion
Missing or disassembled parts
IN UNSALEABLE CONDITION
Refunds for cores will fall under our normal return policy and will require a RMA number and are usually processed 2-3 weeks after receipt by our warehouse and inspection. Customer will be notified in the event of a refused or reduced credit.

All returns require a RMA (Return Merchandise Authorization) number
All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.

RETURNING NON-DEFECTIVE ITEMS
As for returning a non-defective product or refusing a free replacement, original shipping charges are not refundable. These items must be new/unused and unopened. We do not accept the returns for any opened OEM items. If non-defective products are returned, a re-stocking fee of 25% will be charged.

Our Returns Dept. will get in touch with you once they have received all initial information, then send you the return instructions. We do not provide return shippig labels for non-defective returns. You will be responsible for the return shipping costs.

Once your return has been received, our warehouse will inspect the it to make sure it complies with our Return Policy. Please allow 10-15 business days from the time item is received and inspected to process the refund.