Customer Reviews
FAQ

What is my Warranty?

We offer the same pass thru warranty as the Genuine Part Manufacturers offer. Since these parts are meant for professionals, we do not offer a "buy and try" warranty, as many customers try to return products after they have opened and installed the product, and in many of these cases, the new part is correct and 100% working, but does NOT fix their problem, afterwhich they want to return. Just like every other appliance parts company, these now used products are not returnable. Sorry, but we must adhere to the OEM guidelines when processing returns. You have a 30 day warranty against any defective products, please identify a defective item (which is rare) quickly so we can process your replacement quickly.

Non-defective items are not covered under your 30 day warranty.

Shipping Guarantee?

All items purchased from GenuineReplacementParts.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

SHIPPING RE-CHARGE
If you provide us with the wrong shipping address, we have the right to recharge your credit card for the additional shipping fees charged to us by UPS/Fedex in order to deliver your package to the correct address.

ADDRESS CHANGES
If you request an address change after the order has been processed and/or shipped, you will be charged a $22.00 address correction fee.

INCORRECT ADDRESS PROVIDED OR RETURNED TO SENDER
GenuineReplacementParts reserves the right to charge an additional $22.00 shipping fee to if you request that any products be re-shipped, whether because you originally submitted an incorrect address when you placed your order with the us or otherwise. Accordingly, please be sure and review the shipping information you submit very closely to ensure it is accurate.

SHIPPING GUARANTEE
We do not guarantee shipping arrival time. All estimated arrival times are just that, estimates. We stock a full inventory of thousands of items. Although 98% of our orders ship out on the same day, we do run low on some items, and those orders may take an extra day or two before being shipped. We also have several warehouses throughout the United States. We do our best to process your order from the closest warehouse to the requested shipping address. Howvever, every once in a while, we run out of inventory and must ship your from a different warehouse.

UNITED STATES (48 CONTIGUOUS STATES)
We currently only ship to the continental U.S. and we will only ship to a street address, not a P.O. Box address.

We do have limited quantities in our Hawaii warehouse. If these items are available, we will fulfil your order otherwise, it will automatically be cancelled.

Restricted Hazardous Items
Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. We only use certain carriers for these items. If we can not ship these items, your order will automatically be cancelled.

What is your return policy?

RETURNING DEFECTIVE ITEMS


We offer a 14 day warranty against any defective products, sold and/or distributed by us (GenuineReplacementParts), excluding OEM items from date of purchase.

SPECIAL TERMS AND CONDITIONS APPLY TO electrical / electronic parts. See appropriate section for more information.

SPECIAL TERMS AND CONDITIONS APPLY TO Whirlpool parts (Dacor, Amana, Whirlpool, Kenmore, etc). See appropriate section for more information.

For OEM items, we offer a 14 day warranty period from the date of purchase. The original shipping fee is non-refundable.

In order to file a warranty claim, we require the model number and the serial number of your appliance. This is a manufacturer requirement as we file the warranty claim for you on your behalf.

Returns Dept. will get in touch with you to acquire all necessary information needed to file a warranty claim including and not limited to; model number and the serial number of your appliance, the date the part was installed, the date the part failed and a detailed explanation of how the part failed. Our Returns Dept. will not open up a return unless all information has been provided.

Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, writing with sharpies, etc, will make the boxes unable to be resold and will result in denial of your return and refund.

DAMAGED ITEMS RECEIVED


As for receiving damaged goods, you must report this to us within 14 days from date of purchase. We will file a damage claim with the carrier for you. If after the 14 days from receipt of goods, you fail to contact us, we will attempt to file a warranty claim for you but cannot guarantee you will receive any credit.

Our Returns Dept. will get in touch with you and ask you to provide a picture of the item(s) and request any additional information deemed necessary to process your damage claim.

WRONG ITEMS RECEIVED


If we sent you the wrong part, you have 14 days from the date you received your item must be reported to our customer service department in order to qualify for a replacement.

Our support team will ask for pictures of the part you received and the model/serial number from your appliance.

REPLACEMENT ORDERS


We ship all replacements via ground shipping from the closest warehouse that has the item(s) in stock. We do not offer expedited shipping.

RETURN PROCEDURES


Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.

We DO NOT accept returns on OPENED electrical / electronic parts


NO EXCEPTIONS WILL BE MADE

If you plug in the part, open, tear or unseal the plastic or protective wrapping on an electrical or electronic part, we will not accept the return of the part for any reason. These parts are not for DYI customers. These parts are not meant to be tested, and returned if it doesnt fix your issue. Please contact a local professional for a proper diagnosis of your issue. All these parts are factory tested prior to shipping. Electrical parts are easily damaged by improper installation or testing therefore, we cannot accept returns on these items unless they are new, unopened, and unsealed. If you plug in the part, this means you tried the part and so this constitutes as a used part and no longer returnable.

If you state the electrical part is defective, we will send you a replacement. WE WILL NOT ISSUE A REFUND. We will open up the warranty return for the defective item and request information deemed necessary to determine why the part is defective.

If the warranty claim is within the 14 business days from date item is received, then we will send out a free replacement. If it is after the 14 business days then you will need to return the item before we send out a replacement part.

Once again, WE WILL NOT ISSUE A REFUND. Too many customers use improper diagnostic procedures, install the electric/electronic part, thinking that it's defective, then want to return and try something else or get a refund.