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Return Policies


By completing your purchase, you have agreed to all terms and conditions listed on our site.

All returns require a return merchandise authorization, hereinafter referred to as 'RMA.' GRP does not accept returns at our corporate office and does not accept returns without a RMA. Do not return products to our corporate PO Box office address in Mary Esther, Florida. If a part is mailed back to our corporate office and we are able to retrieve it, this will delay the return process, and the customer shall be held responsible for the cost to redirect the parcel to the correct address or a 25% restocking fee. Your parcel may also be rejected and returned to you.

We are not responsible for incorrect parts being ordered. Please revise your order prior to point of sale to ensure accuracy. All new and uninstalled items priced $30.00 or more can be returned for any reason within 60 days, as long as the product is in new and uninstalled condition. Exceptions may apply for electrical or electronic parts. We do not accept returns for items priced under $30.00.

Our support team may request photos of the part you received, the part number on the part or packaging, and a photo of your appliance's model and serial number. This information may be required; however, if you have ordered a part in error or no longer require the part you purchased, we only request confirmation that your part is in new and uninstalled condition to generate your RMA. No photos would be required.

GRP offers the same warranty that most genuine appliance part manufacturers offer, and we adhere to those original equipment manufacturer (hereinafter referred to as 'OEM') guidelines when processing returns. These parts are meant for professionals; therefore, GRP does not offer a buy-and-try warranty.

GRP customers have a 14-day warranty against defective products, so please identify and notify our customer support team about a defective part as soon as possible. This allows for our returns team to also quickly prioritize these cases for your benefit.

Following these procedures will ensure that your return shall be processed in an efficient manner and credit be issued promptly. If these procedures are not followed, credit may be delayed or denied.

REFUND TIMELINE ON NEW AND UNINSTALLED PARTS

Customers have 60 calendar days to return an item from the date it is received and marked as delivered by a carrier. Any order which exceeds the 60-day return period timeline will be denied a refund.

AT-WILL RETURNS / RETURNING NON-DEFECTIVE ITEMS

All items returned must be in new and uninstalled condition. The term ‘new and uninstalled’ implies that an item has never been installed before. Any part that shows signs of wear, installation, or alteration from its original condition will not be eligible for return. If a part has been installed or installation was attempted, we can not offer a refund. Used, installed, or damaged parts are not returnable.

Your return and refund are contingent on an inspection of the returned part(s) at the time of receipt by our warehouse personnel. We will only issue refunds for the price of the returned product(s) minus a restocking fee. We do not refund the original shipping cost. All at-will returns are subject to a restocking fee.

Special terms and conditions apply to electrical and electronic parts. See appropriate section for more information.

After requesting a RMA from our support team, the GRP customer support team will respond to your request within three business days. Once our team receives the necessary information, you will be emailed return instructions. We do not provide shipping labels. The shipping cost to send return items back is the customer's responsibility and non-refundable. There are no exceptions.

Additionally, all items must be properly packaged and returned with their respective OEM box and packing material to protect the value of a returned product. Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, or writing with Sharpies will render the OEM boxes and parts unable to be resold as new merchandise and will result in denial of your return and refund.

When shipping, use a traceable shipping method that provides a return tracking number. Be sure to keep this number for reference. It is the customer's responsibility for all risk of loss and damage to products being shipped for return. Please fully insure return shipments in case of loss or damage.

Once your return has been received, our warehouse will inspect the item(s) to affirm compliance with GRP's Return Policy. Please allow 10-15 business days from the date the return parcel is received to be inspected and allow for the refund to be processed.

If a product has been deemed used or ineligible to be resold as new, your refund will be denied, and you will be responsible for the shipping cost to have the item shipped back to you. Our RMA department will contact you via email. If we do not hear back from a customer whose part has failed inspection within two business days, the part may be discarded.

RESTOCKING FEE

All at-will returns are subject to a restocking fee. A restocking fee of a maximum of 25% may be charged. GRP does not usually charge a full 25% restocking fee unless a customer has mailed their return parcel to an incorrect address, creating the redundant task for GRP to reroute or disburse funds for return shipping as a result of a customer's oversight. Warehouse personnel that inspect returned OEM parts are qualified professionals who must make a thorough inspection of every returned product. These individuals may process hundreds of returns on a daily basis and completely inspect the integrity of a part before deeming items new, unused, and uninstalled. We reserve the right to charge a restocking fee on any return. GRP uses the following scale for restocking fees.

$30 - $100 RMA : $5 restocking fee
$101 - $200 RMA : $10 restocking fee
$201 - $300 RMA : $20 restocking fee
$301+ RMA : $30 restocking fee

MISPICKS, WRONG ITEMS RECEIVED, AND SHORT SHIPMENTS

If GRP sends the wrong part, a customer has 14 calendar days from the date the part was received to report the error to our customer service department in order to qualify for a replacement.

Our support team will ask for pictures of the part you received, its part number, and your appliance's model and serial number to verify the mispick. If a second order created as a replacement to the original order also arrives mispicked or incorrectly packaged, GRP will process another claim for the error and provide a refund. No further replacement orders shall be made.

A short shipment describes the incomplete fulfillment of an order. Customers must notify Genuine Replacement Parts about the short shipment of an order within five business days of parcel receipt by telephone or email. This is a time sensitive matter as our team must investigate the existence of an inventory surplus or if your parcel’s contents are incomplete as a result of a carrier mishandling.

SHIPPING CHARGES

We will not refund original shipping fees unless a part was sent in error, damaged, or defective.

SUBSTITUTION PARTS

It is not uncommon for manufacturers to discontinue parts and create substitutions. While the original part(s) and their substitution(s) may vary in appearance, they possess the same functionality. If the manufacturer no longer produces the original part number and has updated part(s) to function with other models, customers may be sent substitution parts. Substituted parts may be returned; however, these returns will be treated as at-will returns.

DEFECTIVE ITEMS

Customers are entitled to a 14-day warranty from the date a part is delivered for any defective products sold and distributed by Genuine Replacement Parts. In order to file a warranty claim, we require the model number and the serial number of your appliance. This is a manufacturer requirement, as Genuine Replacement Parts shall file the warranty claim for you on your behalf.

Our customer support team will communicate with you to acquire all necessary information needed to file a warranty claim, including but not limited to pictures of the model and serial number of your appliance, the date the part was installed, the date the part failed, and a detailed explanation of how the part failed. Our Returns Department will not initiate a claim unless all information has been provided. If a second order created as a replacement to the original order is also deemed defective, GRP will process another warranty claim and provide a refund. No further replacement orders shall be made.

GRP will not file a defective claim for a part that is incompatible with the appliance possessed by a customer. Incompatibility implies that the part is not defective, but instead tested and/or installed erroneously on an incompatible appliance. Please verify compatibility with your item prior to finalizing your order.

Special terms and conditions apply to electrical and electronic parts and products manufactured by Whirlpool and its subsidiaries. See corresponding sections for more information.

DAMAGED ITEMS RECEIVED

Customers must report the receipt of damaged goods to GRP within 14 calendar days from the date of purchase. We will file a damage claim with the carrier on your behalf. If we are unable to file a claim on or before 14 days from receipt of your parcel, GRP will still attempt to file a claim on your behalf in good faith, but we cannot guarantee reimbursement or credit.

Our Returns Department will get in touch with you and request a picture of the item(s), any damage, and any additional information deemed necessary to process your damage claim. If a second order created as a replacement to the original order also arrives damaged, GRP will create another claim on your behalf and provide a refund. No further replacement orders shall be made.

REPLACEMENT ORDERS

Genuine Replacement Parts ships all replacements via ground shipping from the closest warehouse to a customer's address with the ordered part(s) and available quantity in stock. We do not offer expedited shipping.

ELECTRICAL AND ELECTRONIC PARTS

We do not accept returns on used electrical and electronic parts. NO EXCEPTIONS WILL BE MADE.

If you plug in an electronic part, we will not accept the return of the part for any reason. They are no longer in resellable condition. Some parts will include a protective seal which cautions customers that once the seal is broken, the part cannot be returned.

These parts are not for DIY customers. These parts are not meant to be tested and returned if they do not remedy an appliance's symptoms. Please contact a professional for a proper diagnosis. OEM electrical and electronic parts are factory tested prior to shipping. Electrical and electronic parts are easily damaged by improper installation or testing; therefore, GRP cannot accept returns on these parts unless they are in new and sellable condition. If you plug in the part, this means that installation was attempted and deems the part as used and no longer returnable.

If an electrical part is found to be defective, GRP will send a replacement. GRP will not issue a refund. GRP will initiate a warranty claim for the defective item and request the necessary information and photographs outlined by our DEFECTIVE ITEMS policy.

CANCELLATIONS

If you must cancel your order, please contact our support team as soon as possible. We will submit a cancellation request to the warehouse fulfilling your order, but GRP cannot guarantee cancellations. Our shipping teams work quickly to dispatch parcels in a timely manner and meet our estimated delivery dates. Once an item has been loaded onto the pallet, we cannot stop the shipment.

PRODUCT DESCRIPTIONS

Genuine Replacement Parts and its associates attempt to be as accurate as possible; however, Genuine Replacement Parts does not warrant that product descriptions or other content of this site are entirely accurate, complete, reliable, current, or error-free. If a product offered by Genuine Replacement Parts itself is not as described, your sole remedy is to return it.

CORE RETURNS

All core returns must be properly packaged and shipped to protect the value of the returned core products, and all items must be packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure your return shipment in case of loss or damage.

Following these procedures will ensure that your core return shall be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied. Qualifying cores must be:

- Returned with a copy of the original invoice or packing slip.
- Received within 30 days of the original invoice date.
- Packed in the original manufacturer box. This is a manufacturer requirement.
- Fully assembled, complete, and in rebuildable condition, based on the manufacturer's inspection guidelines. Disassembled cores shall not be considered nor accepted for credit.
- The same part as the new part purchased. Returned cores must be an identical match with the new unit purchased.

A core deposit is nonrefundable if the core has:

- Bent or broken parts.
- Stripped threads or ports.
- Cracked, damaged, or broken mounts.
- Cracked, damaged, or broken housing.
- Heavy rust or corrosion.
- Missing or disassembled parts or pieces.
- Been deemed not to be in rebuildable condition.

Refunds for cores shall be issued similar to GRP's at-will return policy in that return merchandise authorization is required. Core returns are usually processed 2-3 weeks after receipt and inspection by our warehouse personnel. Customers will be notified in the event of a refused or reduced credit.

SPECIAL CONSIDERATIONS FOR WHIRLPOOL PART WARRANTY CLAIMS

After our 14-day warranty period, we may file a Whirlpool warranty claim on your behalf.

We do not cover any shipping costs to return the part should Whirlpool request the item be returned within the warranty period. Customers will be responsible for the shipping costs for the warranty return of the part and of any replacement parts sent out.

We require the model and serial number of your appliance, the date the part was installed, the date the part failed, and a detailed explanation of how the part failed. Unless we have this information, GRP cannot initiate a claim. All warranty claims are filed with the manufacturer and normally take 3-15 business days to file. It is at GRP's discretion to send out either a replacement or issue a refund for the part. No refunds or replacement parts will be issued or sent while the warranty claim is pending.

UPDATED 08/2022



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